Güre Saruhan Termal Hotel Privacy and Protection of Personal Data

How the information we collect about you and the services you request will be used and protected during your visit to this website and use of the services we offer through this site is subject to the terms set out in this "Privacy Policy". By visiting this website and requesting to use the services we offer through this site, you are agreeing to the terms set out in this "Privacy Policy".

Use and Protection of Information

www.guresaruhan.com in order to provide better service to its customers, it requests some of your personal information (name, surname, age, e-mail, phone, etc.) from you.

Statistical data that can be obtained from this collected personal information (browser type, geographical location, age, gender, etc.b.), periodic campaign studies, e-newsletter studies, setting up special promotional activities for customer profiles and customer "classification" studies aimed at not transmitting unsolicited e-mails www.guresaruhan.com it is used on-site.

www.guresaruhan.com , it definitely does not share the information it collects from membership forms with third parties, does not use it for commercial purposes for any non-operational reasons and does not sell it without the knowledge or otherwise instructed by the member in question.

www.guresaruhan.com in addition to the personal information requested in e-mail addresses and membership forms, it analyzes and interprets visitor movements and preferences that it monitors during site use. These statistical data, which do not contain personal information, are used to provide guests with a more private and effective booking experience.

Customer information may only be disclosed to the official authorities if such information is duly requested by the official authorities and in cases where it is obliged to make a disclosure to the official authorities in accordance with the provisions of the applicable mandatory legislation.

Only the Customer can access all the information that the customer enters into the system, and only the Customer can change this information. It is not possible for someone else to access this information and change it.

Due to the structure of the Internet, information may circulate on the Internet despite adequate security measures and may be received and used by unauthorized persons. Damage caused by this use and use www.guresaruhan.com he is not responsible.

The collected information is stored in a secure environment that is not open for public use.

ARTICLE 1 / PARTIES: 1.1. This agreement is concluded on the one hand with the Saruhan Thermal Hotel on Çanakkale Road, Güre Thermal Springs Location 0266 384 86 00 phone number, on the other hand with the reservation using the system, entering and confirming all personal information, accepting the following conditions in advance, name and computer IP no.su it occurred between the customer /user with the TC number on the booking form and Dec (hereinafter referred to as the customer).

ARTICLE 2 / TOPIC: 2.1.This agreement includes the Customer's reservation within the framework of the purchase of products / services through the hotel within the framework of the conditions described in the voucher below. In case of a price increase in the contract price, in addition, the difference will not be requested from the consumer, and there is no refund of discounts called action by the facility to the consumer. Dec.

 ARTICLE 3 / CONTRACT PRICE AND PAY: 3.1. VAT is included in the contract price.

 3.2. Hotel overnight stay prices and other extras in the system are TL and taxes are included.

3.3. The contract price includes all the services specified in the reservation. Unspecified services and additional products and services to be purchased at the hotel are subject to a separate fee. These extras are paid at the hotel check-out.

3.4. The customer who buys a Discounted Product / Special Product or a Promotional Product is obliged to pay the full service fee at the time of making the reservation. The reservation will not be finalized until the full payment is paid.

3.5 Customers who make reservations from abroad via the call center or the Internet pay for their reservations on the basis of foreign currency. Invoices are issued as foreign currency equivalent to TL from the TCM bank foreign exchange sales rate on the day of departure after the accommodation is realized. If the accommodation dates are within a period created within the framework of special periods and campaigns such as New Year's Eve, semester, holiday period; Articles 5.2 of the agreement are not valid. In this case, the customer does not have the right to cancel or refund.

3.6. For reservations made on the Internet or from the call center, confirmation-invoice delivery is made by Saruhan Thermal Hotel as follows:

3.7. Paid Pay Receipt and Instant Booking Confirmation: The booking confirmation and payment receipt will be sent to the e-mail address given by the customer and can be received by the customer by printing from the computer at the last stage of the system. If the invoice is requested by the customer, it will be sent as an invoice after the accommodation is realized and the facility is checked out

3.8. For refunds that need to be paid, payment is made to the credit card used for the reservation or to the customer's bank account within 30 days.

ARTICLE 4 / APPLICATION: 4.1. It is forbidden to enter the premises with items that smell, flow, have flammable or explosive qualities or cause discomfort to the environment, as well as cutters, piercers and firearms, unless written permission is obtained from the hotel manager.

4.2. Check-in time to the hotel is 14:00 for all customers. If the entrance is made before 14:00, the customer can wait for the room to be prepared at the reception, but he cannot use the all-inclusive services. The check-out time from the hotel is no later than 12:00.

4 3. The Customer has accepted in advance that he is responsible for the damages caused to the fixtures in the hotel or the fixtures in the common areas during the stay and therefore for the repair of the damages.

ARTICLE 5 / TERM AND TERMINATION: 5.1. The customer will make an accommodation between the dates he has made a reservation.Dec. If the customer wants to extend the stay period, he/she makes his/her request to the hotel no later than 1 day before the departure date. If the hotel has a suitable room available, the stay period is extended after the customer has paid the current prices. Otherwise, the customer must leave the hotel at 12:00 at the end of the booking date.

5.2. Reservations made in writing and verbally can be canceled by the customer using the Saruhan Thermal Hotel system or by the customer by phone. During the cancellation process, a deduction will be made for the period, amount and rules specified below. The penalty fee for this cancellation may be up to 100% of the booking price. The cancellation process can only be performed by entering a special reservation / voucher number and personal information correctly given to the customer by the system at the booking stage earlier. This number is assigned to the customer specifically for him and is given only for customer information in terms of customer security. Since cancellation of the reservation with this number can be made by entering it into the system, the confidentiality and storage of this number are the responsibility of the customer.On the date of accommodation, the customer agrees and undertakes that he/she cannot request any refund from Saruhan Thermal Hotel.

 5.3. If the hotel deems it necessary, it may partially or completely change or cancel the hotel reservation that it has announced or registered up to 7 days before the start date, provided that it also notifies the consumer. If the Customer does not accept this change and cancellation, he/she has the right to cancel the reservation and receive a refund of the full fee he/she paid. In this case, the customer's right to compensation does not arise

5.4. The customer must make the reservation by himself or 1.if the relatives of the degree request cancellation for a reason other than that they document their ailments and deaths that prevent 10-day regular work with an official report to be received from a full-fledged state hospital, they accept the deductions mentioned above.

 5.5. The customer must make the reservation by himself or 1.he agrees and undertakes to pay the processing fee if his relatives request CHANGES up to 15 days before the start of the booking date for a reason other than that they document their ailments and deaths that prevent 10-day regular work with an official report to be received from a full-fledged state hospital. In this regard, the parties accept the TURSAB legislation and the International NO-SHOW rules.

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 ARTICLE 6 / FORCE MAJEURE: 6.1. The facility cannot be held responsible for the fact that the hotel's service is incomplete or unable to provide service due to reasons such as natural disasters, social events, international relations, technical failures, strikes and protests that may occur between, at the beginning or before the Decrees of the Hotel reservation specified in this agreement.

ARTICLE / 7 OTHER PROVISIONS: 7.1 This agreement relates exclusively to the hotel reservation, and the facility fulfills its contractual obligation by making the customer's final reservation request and signing this agreement, making the customer's final reservation and confirming the reservation within its structure. In the presence of any problems related to the facility, the customer accepts and undertakes that he will only apply to the accommodation facility operator for changes or deficiencies in the accommodation that will arise.

7.2. If the customer complains due to any situation during the stay, he agrees not to request any compensation or refund of fees in case he uses the service partially or to the end.

7.3 It is the duty of care of the bona fide customer to inform the authority in writing about the issues that the customer complains about during the performance of the service. Although the customer is complaining, the use of the service to the fullest without notifying the facility authorities eliminates their rights such as substitution service and refund of fees related to the complaint issues.

7.4. The customer can get all kinds of information about the hotel from the website ( www.guresaruhan.com ) and acknowledges that he signed this contract by reading it after receiving it by phone. The information provided to him will be the basis for complaints that will arise due to the lack of service he receives at the hotel and the defective goods.

7.5. Even if the customer could not sign this hotel reservation agreement for any reason, he/she has learned about the terms of this agreement through the website, advertisements, or e-mail sent to the specified e-mail address and is deemed to have accepted the terms of the agreement.

 7.6. If there is a conflict between the copy of the contract remaining with the consumer and the copy remaining at the hotel, the records of the copies remaining at the hotel will be taken as Dec. All kinds of e-mails, fax messages between the parties will be considered as evidence of the Dec, and company records will be the basis. The parties have agreed that their notified addresses and phones are addresses and phones useful for all kinds of communication and communication, and they agree that all kinds of notifications and notifications to be made to the notified addresses and phones will be made to them unless written notification of any changes to these addresses and phones is made to the other party.

7.7.  Identity and age checks are carried out at the entrance to the facility. If there is a difference due to incorrect or incomplete Decription notifications, it will be charged by the hotel at the time of check-in.

7.8. During the early booking period, the periods specified in Article 5 are not valid; cancellation, change and transfer cases are applied only to customers with cancellation insurance.

 7.9. In addition to the price increases for the early booking period and/or all periods (except for Deceptions caused by the system), the difference is not requested from the customer, and there is no refund for discounts called action by the facility.

7.10. The hotel may send campaigns and notifications to the e-mail address, mailing address and mobile phones provided by the customer. With the signature in this contract, the hotel receives the shipping permit from the customer.

 7.11. In case of disputes that may arise between the customer and the hotel, the customer's way of applying to the Consumer Court or the Consumer Arbitration Committee is open. Dec. Before applying here, sending a complaint registered to the hotel's customer service in writing and giving the hotel a 14-business-day response time is considered a sign of good faith in resolving disputes.